The fender caught one of those concrete car stops, ripped off the wheel well guard, pulled the fender off of the frame, needed new parts. Hovig called VW right away, got parts pricing, told me how much it would cost and how long it would take to fix. He ordered the parts, they were delivered the next day. I took it in the following morning, the car was fixed in less than 30 mins and I wasn't charged for any labor. Hovig was excellent to work with, patient with my questions, and made sure everything was done right. When relocating to a new ci\ty one of the first services you need to find is car repair that you can trust. Highly recommend. Thank you Hovig!