I'm originally a New Yorker - so inherently don't trust anyone. These guys are for real and top notch. Over the last 3 months I've had my brake rotors replaced, alternator replaced, some hoses, oil changed and today my oxygen sensors. (I have a '97 Toyota 4Runner) Each time I've secretly called Pep Boys other shops to see prices - and they are always either lower or comparable. (Maybe $10-15 more - but usually because they are using original parts where they can) They have great workmanship and beyond that they set the right expectations to the customer. They give you options and possible outcomes. They say when the car will be ready and it WILL be ready. Under promise, over deliver. If they were an internet startup I would invest. I really can't more about these guys - really nice but beyond that they get the job done, on time and within budget. I will not go anywhere else.