Hovig was honest & professional from the first email. Yes, I emailed him from the reviews on here and Angie's List. He got right back to me and we set up an appointment. My Golf TDI had just come off warranty and needed a 40K mile service. After we scheduled, I brought him the car and he looked up all the necessary work that VW recommended doing on the service. He was no nonsense and direct and while I expected to come back at the end of the day, they managed to do the service, and smog the car while I waited. Oh and of course, not only is the service better than you get at a dealer, but it was a third of the price. Hovig has earned not just this review, but my future business and since we have three cars in my family, that will probably be pretty soon!